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Privacy at w66: What We Collect and Why

At w66, every piece of information you share with us — from your account registration details to your UPI or Paytm transaction records — is handled with care…

No data sold to third partiesUPI & Paytm transaction privacyAccount data encrypted at restRight to access your recordsIndia-specific data handling
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w66 Privacy at w66: What We Collect and Why
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Team online

Email Privacy Team

Send a written request to our dedicated privacy address for data access, correction or deletion queries. We aim to respond within 72 hours on working days and will confirm receipt immediately.

Live Chat Support

Our live chat channel is available around the clock. Raise a privacy concern directly and an agent will escalate it to the data team with a reference number so you can track progress.

In-Account Help Centre

Log in, head to Account Settings, then Help, and submit a privacy request form. This route automatically attaches your account ID, which speeds up verification and reduces back-and-forth.

HOW WE HANDLE DATA

Six Ways w66 Looks After Your Information

From the moment you submit your first UPI deposit to the day you close your account, every data-handling step follows a documented process.

Data Collection Minimisation

We collect only what is needed to run your account and verify payments through UPI, Paytm or PhonePe. Anything beyond that scope is not requested, stored or processed by our systems.

Cookie Usage Disclosure

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the banner shown on your first visit or via browser settings.

Account Security Practices

Passwords are hashed before storage and are never readable by staff. Two-step verification is available on your account to prevent unauthorised access, and login attempts are monitored for unusual patterns.

Data Retention Periods

Account and transaction records are kept for as long as your account is active and for the legally required period after closure. Once retention obligations are met, your data is securely deleted or anonymised.

Third-Party Sharing Rules

We share data with payment processors — including UPI networks and Paytm — only to complete your transactions. We do not sell, rent or trade your personal data to advertisers or unrelated third parties.

Requesting Changes or Deletion

You may request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting our privacy team via email or live chat. We will action verified requests within the period required by applicable law.

Your Privacy Questions Answered

Below are the questions we receive most often about how w66 handles personal data, what rights you hold and how to act on them. If your question is not listed here, our live chat team can help any time.

We collect your name, email address, mobile number and date of birth at registration. When you make a deposit via UPI or Paytm, we also log the payment reference needed to confirm the transaction cleared successfully.

Payment identifiers from UPI, PhonePe and Paytm are stored in encrypted form on our servers. We retain only the reference ID and amount — we do not store full bank account numbers or wallet credentials.

We share data with payment partners solely to process your transactions. We do not sell your data. Any third-party processor we work with is contractually required to handle your information under terms that match this policy.

We retain your records for the period required by applicable law in your jurisdiction after account closure. Once that period ends, data is either permanently deleted or anonymised so it can no longer be linked to you.

Yes. Submit a request via the in-account Help Centre or email our privacy team directly. We will verify your identity and send a structured copy of your data within the timeframe required by law, usually within 30 days.

Contact us through live chat or email with a deletion request. We will confirm receipt, verify your identity and process the request. Some records may be retained if required by law even after deletion is requested.

We use cookies for session management and site analytics. You can manage your preferences via the cookie banner on your first visit or through your browser settings. Disabling certain cookies may affect how some account features function.

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